Privacy Policy

This Privacy Policy explains how PMIT Services LLC ("we," "us," or "our") collects, uses, and protects your information when you visit our website at pmitservices.com or interact with our IT support services. We are committed to protecting your privacy.

By using our website or providing us with your information, you consent to the practices described in this policy.

1. Information We Collect

We collect information you voluntarily provide, primarily through our contact form or during service delivery:

Contact Information
Support-Related Information
Usage Data

2. How We Use Your Information
We use your information to:

Respond to inquiries submitted via our contact form.
Provide and deliver IT support services you request.
Communicate with you regarding ongoing support matters (including via phone calls, email, or text/SMS on our business number).
Improve our website and services.

Text/SMS Communications
We may use texting only for active, transactional support communications — such as coordinating troubleshooting, confirming details, or discussing an ongoing IT issue you have raised with us. We do NOT send marketing, promotional, or unrelated messages. Texting occurs only after you have initiated contact and provided your phone number in the context of requesting support.

3. How We Share Your Information

We share information only as necessary:

With trusted service providers (e.g., Zoho for remote support sessions, hosting providers) who are bound by confidentiality obligations.
As required by law or to protect our rights.

We do not sell, rent, or trade your personal information. Consumer personal information and SMS consent data are not sold, rented, traded, or transferred to external organizations, except where required by law.

4. Data Security

We use reasonable security measures to protect your information. However, no system is completely secure. We maintain administrative, technical, and physical safeguards designed to protect user data from unauthorized access, use, disclosure, alteration, or destruction.

5. Cookies and Tracking
Our site may use necessary cookies for functionality and basic analytics. You can control cookies via your browser.

6. Your Rights and Choices

You can request we stop communicating with you via a specific channel (e.g., texting) at any time by replying STOP to a text or contacting us directly.
Request access to or deletion of your information (subject to legal and service needs).

7. Children's Privacy
Our services are for businesses. We do not knowingly target or collect data from children under 18.

8. Changes to This Policy

We may update this policy and will post the new version here with the updated date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us through the contact method provided on this website, by email at support@pmitservices.com, or by phone 330.451.6789.